Want to comment or complain about how you were treated at a border crossing?

“The CBP officer was so mean to me!”

“Every time I come to the States, I have to go into secondary because I’m mistakenly on a terrorist watch list. They apologize, but it happens every time!”

Every now and again, we get calls like these from shaken and upset people who want to file a complaint about how they’ve been treated at a Port of Entry. While Customs & Border Protection officials seem to be immune from less-than-Miss Manners social graces, there is still an avenue to file a grievance.

To make a comment or complaint about the actions of a Customs & Border Protection employee or official, click here. (Or go to www.cbp.gov and click on “Questions” on the left, then click on “Find an Answer, Ask a Question.” Next, type “Comment” in the ‘Search by Keyword” field. Select “How do I ask a question or make a comment?”. Be sure to include a valid e-mail address if you want a response.)

People who have been repeatedly identified for additional screening can file an inquiry to have erroneous information corrected in DHS systems. You may submit a request for redress though the Department of Homeland Security’s Traveler Redress Inquiry Program.

DHS TRIP is for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs — like airports and train stations — or crossing U.S. borders, including:

• denied or delayed airline boarding
• denied or delayed entry into and exit from the U.S. at a port of entry or border checkpoint
• continuously referred to additional (secondary) screening
• situations where travelers believe they have faced screening problems at ports of entry
• situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding or identified for additional screening at our nation’s transportation hubs

To speed the processing of your request, you should provide as much information as possible about where and when you have experienced inspections by CBP.

If you believe that your situation requires urgent assistance, call Customs & Border Protection at 1-877-227-5511.